Customer Journey<br />

Customer Journey

Getting in touch with a financial adviser can feel like a big step – but we’re here to make it simple, relaxed, and completely pressure‑free. Your first contact with Parker Kelly is just a friendly conversation (by phone, email, Teams, or in person). It’s your chance to tell us what you want to achieve, and to ask anything you’d like to know about our services, costs, or process.

Our goal is to help you feel informed, comfortable, and confident from the very beginning.

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Next Steps

If we both feel we’re a good fit, we’ll send you our Terms of Business and agree the next steps together.

From there, we’ll gather the information we need to give you accurate, personalised advice. This may involve some paperwork and follow‑up questions, but we’ll guide you through everything.

Once we have a full picture of your circumstances, we’ll arrange a meeting to present your options and our recommendations. If you’re happy to go ahead, we’ll implement everything for you and keep you updated throughout.

Stage 1: Introduction
parker kelly team
Stage 1: Introduction

Introduction

A relaxed first conversation to understand your goals

Your journey starts with a free introductory meeting – in person, by phone, or via Teams. We’ll talk about your goals, concerns, and priorities, and explain how we work, including our services and fees.

What this means for you:

  • No pressure, no commitment
  • A clear understanding of how we can help
  • A chance to ask anything you want
Stage 2: Fact‑Finding & Information Gathering
evidence
Stage 2: Fact‑Finding & Information Gathering

Fact‑Finding & Information Gathering

Building a complete picture of your financial world

We collect the key information needed to understand your current situation – including assets, income, expenditure, risk attitude, and any legal or personal considerations.

What this means for you:

  • Advice based on your whole situation
  • Confidence that nothing important is overlooked
  • A foundation for accurate, tailored recommendations
Stage 3 – Analysis & Strategy Development
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Stage 3 – Analysis & Strategy Development

Analysis & Strategy Development

Turning your goals into a personalised financial plan

We analyse your objectives, risk profile, and financial information. Then we research suitable products, assess risks and performance, and identify opportunities or gaps.

What this means for you:

  • A bespoke strategy designed around your goals
  • Independent research and expert analysis
  • Clear reasoning behind every recommendation
Stage 4 – Presentation of Recommendations
presentation
Stage 4 – Presentation of Recommendations

Presentation of Recommendations

Clear, personalised advice you can understand and trust

You’ll receive a personalised financial plan and suitability report explaining our recommendations, expected outcomes, costs, and any risks involved. We’ll then meet to talk everything through and answer your questions.

What this means for you:

  • No jargon – just clear, transparent advice
  • Time to review and reflect
  • Confidence before making any decisions
Stage 5 – Implementation of Agreed Actions
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Stage 5 – Implementation of Agreed Actions

Implementation of Agreed Actions

We take care of everything for you

Once you’re happy to proceed, we handle all the administration, whether that’s setting up investments, transferring pensions, arranging protection, or implementing tax‑efficient strategies.

What this means for you:

  • A smooth, stress‑free process
  • Regular updates on progress
  • Everything handled correctly and efficiently
Stage 6 - Ongoing Review & Relationship Management
Andrew and John Kelly
Stage 6 - Ongoing Review & Relationship Management

Ongoing Review & Relationship Management

Support that adapts as your life and goals evolve

If you choose ongoing support, we’ll agree a service level that suits you. This can include annual reviews, portfolio monitoring, suitability checks, and updates based on changes in your circumstances, markets, or legislation.

What this means for you:

  • Continued peace of mind
  • A long‑term partner who understands your goals
  • Proactive adjustments to keep your plan on track

Details of our Terms of Business and Service Agreements can be found via the link below.

UK

Have a complimentary chat with one of our experts!

Get in touch with our team to arrange your initial consultation.

We cover the following areas in the North West:

We operate throughout the UK. Get in touch with our team to arrange your initial consultation.